“Size is not the name of the game anymore but customer orientation. It is obvious that customers expect more reliable supply chains, so our industry needs to change and invest more. At the same time, we know that people are prepared to pay for value,” said Hapag-Lloyd CEO Rolf Habben Jansen.
Hapag-Lloyd said Strategy 2023 is based on key cost initiatives focused on network optimization, terminal partnering and further improvements in procurement and container steering. In addition, optimized revenue management will be designed to ensure that the most attractive cargo gets on board.
“At the core of the new strategy is an enhanced differentiation by offering unrivaled levels of reliability and service quality,” the company announcement said. “Hapag-Lloyd is making changes to its structures, systems, processes and operations and focusing single-mindedly on delivering customers a better and more efficient experience in their supply chains.
“At the same time, additional improvements aim to turn Hapag-Lloyd into a more agile, dynamic and analytically driven organization. More investments in digitalization and automation will be made to further exploit digital excellence. One example is to increase the share of the online business via the web channel to 15 percent of Hapag-Lloyd’s overall volume by 2023,” the announcement said.
Hapag-Lloyd said financial targets by 2023 will focus on generating economic value by delivering a return on invested capital that is higher than the weighted average cost of capital. “This implies an EBITDA margin of approximately 12 percent,” the company said.