Use the following information to help solve any problems you may be experiencing with your American Shipper subscription.
Login Problems
*Please remember that you must have a subscription to one of the following services to be able to log in:
- American Shipper + Shippers’ NewsWire
- American Shipper Interactive
How do I determine what kind of subscription I have?
—> Click here.
How do I determine my login name and password?
—> Click here.
When I try to log in, I am returned to the home page.
—> AmericanShipper.com maintains system security with session cookies that retain your user session authorization on your computer until you close your Internet browser. Your computer may not be configured to accept session cookies. Check with your system administrator or modify your browser setting to accept session cookies.
I can log in successfully, but pages seem to “hang up” when loading.
—> If you are accessing the Internet through a corporate firewall, ask your system administrator to include the following sites as approved sites: www.americanshipper.com, www.compairdata.com, www.compairschedules.com, www.shippers.com. Even though you do not access all the sites directly, the sites are interlinked and some functions require access to the other sites.
I have tried everything suggested above, but am still having problems.
—> Please send a detailed description of your problem and, if you are a subscriber, the data from the second line of your mailing label (just above your name) to subscriptions@americanshipper.com.
Subscription problems
How can I upgrade to an American Shipper + Shippers’ NewsWire or American Shipper Interactive subscription?
—> Click here (Please allow 72 hours for your paid access to be upgraded).
Can I subscribe to American Shipper online?
—> Yes; click here (Please allow 72 hours for your new account to be activated).
Can I renew my subscription online?
—> Yes; click here. Be sure to include your current subscription number on the form.
For further questions, contact us:
By e-mail: subscriptions@americanshipper.com
By phone: +1 904.355.2601 (weekdays, 9:00 a.m.—4:00 p.m. EST)
By fax: +1 904.791.8836
By mail: American Shipper, P.O. Box 4728, Jacksonville, FL 32201
|
