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Carrier customer service catch-up

Friday, July 27, 2012

Liner carriers are doing their utmost in these economically depressed times to prevent their operations from becoming just another humdrum commodity-based business. To do this, some carriers are making concerted efforts to increasingly court shippers with new customer service offerings. In mid-July, Maersk Line unveiled its Web-based MyFinance suite aimed at making invoice, payment and dispute resolution simpler for its customers. Bo Sonnichsen, Maersk’s chief financia...

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