Clients of the Export-Import Bank of the United States say the bank is doing its job, and improving their ease of business, according to survey results released Monday by the bank.
In the survey of more that 2,100 small business customers, the bank said, 95 percent would recommend Ex-Im Bank’s services to another exporter, and 86 percent noted they were satisfied or extremely satisfied with their Ex-Im Bank experience.
"Maximizing customer engagement and providing outstanding service are guiding principles at Ex-Im Bank," said Chairman and President Fred Hochberg in a statement. "We listened to our small business customers and started streamlining our processes to save them time and effort. These survey results demonstrate that the improvements underway are having an impact, allowing more small businesses to export to new markets, which can lead to new jobs here at home."
The bank reported that 65 percent of survey respondents said their companies’ revenue from exports had increased in the past five years, and the same amount credited Ex-Im Bank with helping them expand exports.
The bank said survey researchers focused on small business exporters who recently made use of the bank's trade credit insurance products.