The container carrier Maersk Line on Monday formally unveiled a suite of services aimed at making invoice, payment and dispute resolution simpler for its customers.
The Web-based platform, called MyFinance, allows electronic submission of invoices, statements, payments, and disputes.
“The company worked directly with customers in North America and around the world to develop and refine the functionality of MyFinance,” Maersk said in a statement.
The new function, Maersk said, allows for faster processing of disputes, the ability for customers to re-dispute, as well as raise multiple disputes. Invoices can be paid in full online 24 hours a day, which the line says eliminates fees associated with couriers and banking.
Invoices may be viewed and downloaded in PDF, XML, or CSV format, and can be downloaded directly from electronic statements.
To use the new platform, customers will be required to attain a digital certificate by registering on Maerskline.com, with the certificate generated within an hour.
“MyFinance is another step toward Maersk Line being the easiest carrier to work with,” said Bo Sonnichsen, Maersk Line chief financial officer in North America. “We are pleased to deliver this comprehensive, proven financial tool to our customers in order to streamline the processing of invoices, payments and disputes.”
Last week, Maersk announced it will accept credit card payment for demurrage fees to expedite cargo release. - Eric Johnson