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Research from software provider Freightos found top global forwarders took an average of 90 hours to respond to online quote requests.
BPO arrangement allows the express giant, which has been targeted for acquisition by FedEx, to focus on its core activities and customers service.
Investment bank's transportation and logistics group found the six publicly traded forwarders split among those focused on margin and those struggling with IT and cultural issues.
Ocean carriers Hapag-Lloyd and Maersk announced plans for rate increases on August 1.
A spokesperson for the Port of Oakland said it will hire 500 additional workers to address a shortage in time for peak season in the fall.
Port Lafito offers upgraded facilities and capacity compared to Port-au-Prince.