The liner carrier MOL said Wednesday it met internal key performance indicators for North America customer service in July in all but three of the 13 areas it tracks.
The three missed targets were U.S.-to-Asia export missed vessel connections due to rail errors, Asia-to-U.S. documentation accuracy, and U.S. export documentation accuracy. Improvement was made in Asia-to-U.S. documentation accuracy from June to July, but performance dropped in the other two categories.
For the 10 categories in which MOL met its internal targets, little changed from June to July, except for the line’s lost call percentage, which fell from 1.7 percent in May to 1 percent in July. In-terminal truck turn time fell marginally in MOL’s Los Angeles facility, but was still well within the target of 30 minutes.
MOL (America) releases its KPIs monthly at www.CountOnMOL.com